YouBoyJun, LLC (“Company,” “we,” “us,” or “our”) is committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the conditions under which we accept returns, process refunds, and address any issues you may encounter with your purchases. Please read this policy carefully before making a purchase.
1. General Return and Refund Policy
If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below. Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- 3D Printed Products: Due to the custom nature of 3D printing, we do not accept returns or offer refunds for 3D printed products.
- Custom Order Products: Products that are customized or made-to-order based on your specifications are non-returnable and non-refundable.
3. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
4. Conditions for Return
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We will require photographic evidence of the damage or defect. We will arrange for a replacement or a full refund, including shipping costs.
- Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving the item. We will arrange for the return of the incorrect item and send you the correct item at no additional cost.
5. Restocking Fee
A 15% restocking fee will be deducted from your refund for all returned items. This fee is applied to cover the costs associated with restocking and processing the return.
6. Return Process
To initiate a return, please contact our customer service team at [Insert Contact Email or Phone Number] with your order details and reason for the return. We will provide you with a return authorization and instructions on how to return your item.
7. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective, damaged, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, minus the 15% restocking fee and any shipping costs.
Contact Information
For any questions regarding this policy, please contact our customer service team at info@yourboyjun.com or 1(689)333-0594.
Thank you for shopping with YouBoyJun, LLC. We appreciate your business and are here to assist you with any concerns you may have.